PRIVACY POLICY

Last Updated: October 28, 2025

Introduction

At Neerlandia Co-op, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website (www.neerlandiacoop.com), make purchases, or interact with our services. This policy applies to all users, including registered customers and visitors. By using our website, you consent to the practices described in this policy.

If you have any questions about this Privacy Policy, please contact Steve DeVries, General Manager at (780) 674-3020 or email: [email protected]

Data Collected

We collect and process the following types of data to provide and improve our services:

Data Storage Location

All personal data is stored securely on servers located in Montreal, Canada. We ensure that our data storage practices comply with applicable privacy laws.

Registration Data

When you create an account, we collect: 

• Name
• Email address
• Phone number (optional)
• Billing and shipping address
• Username and password

Purchase Data

When you make a purchase, we collect:

• Payment information (e.g., credit card details, processed securely via our payment processor)
• Order details (e.g., products purchased, order date, and total)
• Delivery information

Support Data

When you contact our support team, we collect: 

• Name and email address
• Details of your inquiry or issue
• Communication history

Comments

If you leave comments on our website, we collect: 

• Your name or username
• Email address
• IP address (for spam detection)
• Comment content

Contact Form

When you submit a contact form, we collect: 

• Name
• Email address
• Phone number (optional)
• Message content

Google Analytics

We use Google Analytics to collect anonymized data about website usage, including: 

• IP address (anonymized)
• Browser type and version
• Pages visited
• Time spent on the site

This data helps us understand user behavior and improve our website.

Cases for Using the Personal Data

We use your personal information in the following cases:

• Verification/identification of the user during website usage
• Providing Technical Assistance
• Sending updates to our users with important information to inform about news/changes
• Checking the accounts’ activity in order to prevent fraudulent transactions and ensure the security over our customers’ personal information
• Customize the website to make your experience more personal and engaging
• Guarantee overall performance and administrative functions run smoothly

Embedded Content

Our website may include embedded content (e.g., videos, images) from third-party platforms. These services may collect data about you.

YouTube

We embed YouTube videos on our website. When you interact with these videos, YouTube may collect data such as your IP address, device information, and viewing activity. This is subject to YouTube’s Privacy Policy (https://www.youtube.com/howyoutubeworks/privacy/)

Cookies

Cookies are small text files stored on your device to enhance your browsing experience. We use the following types of cookies

Necessary Cookies (all site visitors)

• Purpose: Essential for website functionality (e.g., navigation, cart functionality, and secure checkout)
• Examples: Session cookies, authentication cookies
• Duration: Typically expire when you close your browser

Necessary Cookies (Additional for Logged in Customers)

• Purpose: Enable account-specific features (e.g., remembering login details, order history)
• Examples: User ID cookies, preference cookies
• Duration: May persist for up to 90 days unless you log out or clear cookies

Who Has Access To Your Data

If you are not a registered customer for our site, there is no personal information we can retain or view regarding yourself.

If you are a client with a registered account, your personal information can be accessed by:

• Our system administrators
• Our supporters when they (in order to provide support) need to get the information about the client accounts and access

Third Party Access to Your Data

We do not sell, trade, or share your personal information with third parties except in the following cases:  

• Service Providers: We share data with trusted third-party providers (e.g., payment processors, shipping companies) to process transactions or deliver orders. These providers are contractually obligated to protect your data 
• Analytics Providers: We use tools like Google Analytics to analyze website performance. These providers receive anonymized data 
• Legal Requirements: We may share data if required by law (see Section 11)

How Long We Retain Your Data For

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

• Registration and Purchase Data: Retained for [specify period, e.g., 7 years] to comply with tax and accounting regulations
• Support Data: Retained for 3 months to ensure continuity of service
• Comments: Retained indefinitely unless you request deletion.
• Contact Form Data: Retained for 90 days unless further action is required
• Analytics Data: Retained in anonymized form for 18 months.
• Data is securely deleted or anonymized once it is no longer needed.

Security Measures

We take the security of your data seriously and implement the following measures: 

• Encryption of sensitive data (e.g., payment information) using SSL/TLS                         
• Regular security audits and updates to our systems
• Access controls to limit who can view your data.
• Secure storage of data on encrypted server disk and encrypted cloud storage providers

While we strive to protect your data, no system is completely secure. We will notify you promptly in the event of a data breach, as required by law.

Your Data Rights

General Rights

We take the security of your data seriously and implement the following measures: 

• Encryption of sensitive data (e.g., payment information) using SSL/TLS
• Regular security audits and updates to our systems
• Access controls to limit who can view your data
• Secure storage of data on encrypted server disk and encrypted cloud storage providers.

To exercise your rights, please contact Steve DeVries, General Manager, at (780) 674-3020 or email:

[email protected].

We will respond within 7 days.

Third Party Websites

Our website may contain links to third-party websites (e.g., partner sites). We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before sharing personal information.

Release of Your Data for Legal Purposes

We may disclose your personal data if required by law, such as in response to a court order, subpoena, or other legal process. Any disclosure will comply with the laws of the country you reside in, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) for Canadian residents.

Contact us with questions, concerns, or to exercise your data rights, please contact:

Neerlandia Co-op

3224 Twp Rd 615A, County of Barrhead, AB T0G 1R2

[email protected]

(780) 674-3020

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date.

Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.